Bob and I tried the pillow, Getting it to fit each individual is a key factor. We just used trial and error, and gave it at least 2 nights, before readjusting the filling. We both found that it is not an instant fit, but when you get it right, it is very comfy. As we adjusted to the “feel” we found the most comfortable fit and the result was amazing, Sleeping all night through without the tossing and turning and punching the pillow that invariably will flatten, is a real treat. Waking up without neck pain or shoulder stiffness is such a relief. My advice…..be sure to give yourself time and patience to adjust the filling and keep trying until it works for you, you will be happy you did!